Frequently Asked Questions
Everything you need to know about shopping with Omoi Life Goods.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-3 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns on unused and unopened items in their original packaging within 30 days of purchase. Please note that certain items, such as apothecary products and final sale goods, are non-returnable.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact us immediately. Once an order has been processed for shipping, we are unable to make changes, but we will do our best to assist you.
Are your products ethically sourced?
We take great care in selecting our vendors. Many of our goods are sourced from independent makers and heritage brands that prioritize craftsmanship and sustainable production methods.